FAQs

Books Mandala accepts payments through all major payment gateways in Nepal, such as ConnectIPS and Fonepay. Cash on delivery option is also available for deliveries inside Nepal. For international purchases, we accept secure card payments processed through Stripe.

For deliveries outside of Pokhara Valley, there is an email notification sent to your email when the order ships out from Books Mandala. Within this email, will be instructions on how to track the delivery of your order. There will also be a direct link that will transfer you to the specific delivery company's webpage for further detail. Alternatively, when you login to your account at booksmandala.com, you will also be able to see your orders, their statuses and tracking options..

Shipping costs are calculated based on two primary factors: your delivery location and the total weight of books in your order. Our system automatically calculates the appropriate shipping fee during checkout. For detailed information about shipping rates to specific destinations, please visit the Shipping Costs page on our website.

No, we are unable to accommodate requests for specific delivery dates or times. Our shipments are handled by third-party courier services who manage their own delivery schedules based on volume and routing efficiency.

To place an order, browse our catalog and add desired books to your cart by clicking the "Add to Cart" button on each product page. You may also use our search function to locate specific titles. Once you've selected all your items, click the cart icon in the top-right corner of the screen, then select "Checkout." You will need to sign in to your account or create a new account to complete your purchase. After signing in, provide your delivery details and select your preferred payment method to finalize your order. 

If you have any trouble, you can reach out to us at (+977-014538687), WhatsApp/Viber (+977-9866058724), email ([email protected]), or our social media accounts @booksmandala and we'll help you place your order.

Yes, Books Mandala offers a feature that allows others to pay for your order. After adding books to your cart and proceeding to checkout, look for the "Copy this link" option among the payment methods. This generates a secure payment link that remains valid for 28 hours. You can share this link with anyone who wishes to purchase the items for you. Once payment is completed through this link, the order will be automatically processed according to the delivery details you provided during checkout.

We currently deliver to most cities throughout Nepal, as well as to international destinations. To verify if delivery is available for your specific location, please consult the Shipping Costs page on our website for a comprehensive list of serviced areas.

Yes, we offer gift delivery services. To send a book as a gift, you must complete the purchase using one of our integrated payment gateways (cash on delivery is not available for gift orders). During checkout, select the field "is a gift" and enter the recipient's name and contact information in the delivery details section. We also offer gift-wrapping services for a nominal additional fee, which you can select during checkout. You may include a personalized message for the recipient in the special instructions field, which we will add to your order.

All customers receive an order confirmation email containing their purchase details immediately after placing an order. Additionally, you can access your complete order history by logging into your account and navigating to the "Order History" section of your dashboard.

Order cancellation is only possible if your order has not yet been shipped.
To request a cancellation, please contact us immediately at [email protected] or call 014438687, or 9866058724 before receiving a shipping confirmation. Once an order has been shipped, it cannot be cancelled. Refunds for successfully cancelled orders will be processed within three business days.

If a book is marked as out of stock, this means the book is currently unavailable for purchase but may be restocked in the future.

If you'd like to get an email notification when the book is restocked, you can visit the product page and click on the "Get Restock Alert" button. This will ensure you're promptly notified when the book becomes available again.

For books that are not available with us, you can place a book request on our website from the book request section at our website.

We review book requests on a regular basis and send them forward to publishers and suppliers. If the requested book/books cannot be brought, you will be notified via email.

If we are able to bring the requested book, we approve the book request and open pre-orders for the requested book. Once pre-orders are open, you can place a pre-order and get the book as soon as it arrives.

Fulfillment times for special book requests vary based on several factors, including the book's availability from publishers or distributors, its publication status, and shipping times from our suppliers. Generally, special orders take between 2-6 weeks to fulfill.
We will provide you with an estimated timeline when responding to your special order request.

There is no service fee for processing special book requests. However, special order books may sometimes have different pricing than our regular inventory, particularly for rare, out-of-print, or specially imported titles other than the countries we generally import from. The price will be communicated before we confirm the pre-order request.

We make every effort to keep our website images current. However, publishers frequently update cover designs, and the physical book you receive may not always match the image displayed on our website. If the cover design is crucial to your purchase decision, please verify using the ISBN provided on our website or contact our staff before ordering. Please note that mismatched covers are not grounds for returns or exchanges if the ISBN is correct.

Yes, an account is required to complete a purchase on Books Mandala. We no longer offer guest checkout options. Creating an account allows you to track orders, access your order history, save delivery addresses, and enjoy a more streamlined shopping experience.

To create an account, click on the "Account" or "Sign In" button in the top navigation bar of our website. Select the "Create Account" or "Register" option and complete the registration form with your personal information, including your name, email address, and a secure password. Once submitted, your account will be created instantly, allowing you to begin shopping immediately.

If you experience any difficulties during account creation or the ordering process, please contact our customer support team for assistance. You can reach us via email at [email protected], by phone at (+977-014538687), WhatsApp/Viber (+977-9866058724), email ([email protected]), or our social media accounts @booksmandala and we'll help you place your order.Our staff will gladly help you place an order.

If you've forgotten your password, click the "Account" or "Sign In" button and select the "Forgot Password" option. Enter the email address associated with your account, and we will send you instructions to reset your password. If you don't receive the email within a few minutes, please check your spam folder or contact us for assistance.

You can save books for future consideration by using our bookmark feature. When viewing any product page, locate and click the bookmark icon. This will add the book to your saved items list, which you can access anytime through your account. This feature allows you to build a collection of titles you're interested in without immediately committing to purchase.

Our wishlist sharing feature makes it easy to share book recommendations with friends and family. To share your collection, log into your account and navigate to the "Saved Items" section where all your bookmarked books are displayed. Click on the "Share Wishlist" option to generate a unique URL. This link can be shared with anyone, making it an excellent tool for creating gift registries or reading recommendation lists.

We strongly recommend reviewing the ISBN, book description, and other details thoroughly before completing your purchase. Due to the nature of our business and to maintain the quality of our inventory, we do not accept returns based solely on a change of mind after delivery. Returns are only permitted under the specific conditions outlined in our return and refund policy.

You may initiate a return for an order only under the following circumstances:

To be eligible for returns, you must notify us within three days of receiving your order. Products must be unused, undamaged, and in their original condition to qualify for a return. Books Mandala reserves the right to refuse returns if these conditions are not met.

The refund amount is refunded only after the order is returned and received at our end.

We do not offer direct exchanges. Instead, we process returns and refunds according to our refund policy for eligible cases. If your return request is approved, we will process a refund and handle the return shipment at no additional cost to you. You may then place a new order for the same or different books if desired.

To initiate a return, send an email to [email protected] with your order details and the reason for your return request. Include clear photographs documenting the incorrect items or damage without further altering or using the products. You will also need to send a copy of the original purchase receipt as well for cancellation/re-invoice creation. If your return request meets our eligibility criteria, Books Mandala will arrange for pickup from your location. Partial returns are permitted for orders containing multiple products. Refunds will be processed via online bank transfer within three business days after we receive and verify the returned items.

No, all in-store purchases are final. Unlike online orders, which have specific conditions for returns under certain circumstances, purchases made at our physical retail locations do not qualify for returns or exchanges. We strongly encourage you to thoroughly inspect each book's condition, content, and format before completing your in-store purchase to ensure you are fully satisfied with your selection.

Used books are clearly labeled as "Used" in their product titles and descriptions. We maintain a dedicated section for used books that you can access through our main navigation menu.

We ensure that all used books we sell are in good condition. Our used books typically show minimal signs of previous ownership and are carefully inspected before being listed for sale. However, the exact condition may vary.

When purchasing used books, please note that we do not accept returns or provide refunds for used books that have damaged or missing pages. All used books are sold as-is, and customers are advised to purchase them at their own discretion. Due to the pre-owned nature of these items, we cannot extend our regular return policy to cover them.

At this time, we are not purchasing used books from customers and we will announce any changes to this policy through our website and social media channels if we begin accepting used books from customers in the future.

Yes, we offer special pricing for bulk purchases and wholesale orders. Discount rates vary based on order quantity, selection, and overall value. These special rates are designed for educational institutions, libraries, corporate clients, and resellers. You can find more information at the wholesale section of our website.

To place a wholesale order, please fill out the form at the wholesale section of our website or send your inquiry to @booksmandala.com with details about the books you're interested in, quantities required, and your business information. Our sales team will review your request and contact you with pricing and availability information.

Yes, Books Mandala is committed to selling only authentic and legitimate books. We are authorized resellers for many publishers and work directly with authorized distributors to ensure the authenticity of our inventory. We strongly oppose counterfeit or pirated books and implement strict verification processes for all our products.

Books Mandala takes a firm stance against book piracy. We believe in supporting authors, publishers, and the literary ecosystem by selling only authentic, legally published books. We actively work to raise awareness about the negative impacts of piracy on the publishing industry and never engage in the sale of unauthorized reproductions.

At present, Books Mandala does not operate as a publisher. We focus exclusively on retail and distribution of books published by established publishing houses. If our publishing services status changes in the future, we will announce this development through our official channels.

Books Mandala currently operates two retail locations:

Both stores offer a carefully curated selection of books across various genres and categories.

Our standard operating hours for both locations are:

Please note that our stores may be closed for some days during the major festivals Dashain and Tihar. We recommend checking our social media accounts for any temporary changes to our operating hours.

Our website lists all the items (limited to books at the moment) available at our physical stores. As inventory is distributed between these two stores, some books may not be available at a particular physical store. If you're looking for a specific title at a particular store, we recommend inquiring beforehand to confirm availability or placing an order for pickup at the store of choice and we'll manage the logistics for you.

Yes, Books Mandala occasionally organizes literary events, author meetups, book launches, and reading sessions. These events are announced on our website and social media channels. We strive to create meaningful connections between authors and readers while fostering a vibrant literary community.

If you're an author with a substantial following or readership and are interested in organizing an event with Books Mandala, please contact us at [email protected] with information about your work, your audience, and your event concept. Our team will review your request and respond accordingly.

The best way to stay informed about our upcoming events is to follow our social media accounts and subscribe to our newsletter. We announce all events through these channels, providing details about dates, times, featured authors, and registration information when applicable.

Books Mandala occasionally has openings for various positions across our operations. Current job opportunities are posted on our website's Careers page.

Check out our careers page on our website for current openings.
If you don't find an opening related to what you do, you can still apply by sending your resume to [email protected]. We review all applications and keep promising candidates on file for future opportunities.

Currently, we do not offer a formal loyalty program or physical coupon cards. However, we are developing these services for future implementation. We will announce the launch of any loyalty programs or coupon card systems through our website and social media channels once they become available.

To stay informed about our upcoming promotions, discount offers, and the potential launch of loyalty programs, we recommend following our social media accounts and subscribing to our newsletter. These channels will be the first to announce any new customer reward initiatives or special offers.

If you experience technical difficulties while using our website, please try clearing your browser cache and cookies, then refresh the page. If problems persist, try using a different browser or device. For continued issues, please contact our technical support team at [email protected] with details about the problem you're experiencing, including which device and browser you're using.

Yes, Books Mandala prioritizes the security of your payment information. Our website uses industry-standard SSL encryption to protect all transactions. We do not store your complete credit card information on our servers. All payment processing is handled through secure, PCI-compliant payment gateways.